Policy of Return
Free of charge for return the product within 33 days of receiving your order. Not applicable for SALE product
Return purchase:
- Please make sure the item(s) is in original condition, with the original packaging.
- A final inspection will be done to ensure all items are in their original condition before processing your returns
- Returns that do not meet our policy will not be accepted and will be returned to you at your cost
Exchange Purchase:
- Please make sure the item(s) is in original condition, with the original packaging.
- A final inspection will be done to ensure all items are in their original condition before processing your returns.
- You can exchange to other product with same/higher/lower price.
Policy of warranty
FRANK offers a 12 months warranty valid from the date of purchase.
Free of charge with problems from manufacturer
- Our lifetime guarantee is a warranty against defects in materials (leather and hardware such as snaps, zippers, buckles, rivets, etc.) and workmanship. Our leather, as with all natural materials, will occasionally have unique characteristics such as: small scars, creases and variations in the color and are not considered defects. Validated warranty repairs are repaired or replaced at no charge.
- Due to the nature of leather and vintage materials our warranty does not cover natural wear and tear from daily love. Worn edges or corners, natural fading and softening of materials is an expected occurrence. We guarantee the foundation of our product will hold your belongings safely. We find that patches and natural wear are a part of the story that unfolds as your product grows with you. One of a kind, Vintage and Found product may need to be patched or stitch due to the nature of vintage material.
How to care your leather
- Maintain your favorite leather pieces regularly to ensure soft and supple leather.
- Leather can be cleaned and restored with a regimen of leather care products designed to clean, condition and protect.
- Store leather bags properly when not in use; keep out of direct sunlight and in low humidity as sunlight fades and dries leather.
- If leather gets wet, absorb as much water as possible with a thick hand towel and then air dry.
- We recommend conditioning your leather at a minimum of every 6 months..