SHIPPING FEE
Shipping fee will be calculated at checkout. It depends on the shipping location and the items’ weight. You may need to pay extra when your order has to go through customs.
Free Standard Shipping will automatically be applied for orders satisfying conditions below:
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Over $199 after applying any available discount code
SHIPPING INFORMATION
We currently offer standard & express delivery options in Asia, Europe and America, with order tracking services.
STANDARD
- Delivery Timing: 12-15 business days from the time you receive shipping confirmation email
- Payment: By Card
- Exceptions: If a standard order is placed over the weekend, the earliest it will ship is Monday
- Additional validation may be required for all orders and can delay delivery
EXPRESS
- Delivery Timing: 5-7 business days from the time you receive the shipping confirmation email
- Payment: By Card
- Exceptions: If an order is placed on Friday or over the weekend, the earliest it will ship is Monday
- Some are are not available for this service
- Additional validation may be required for all orders and can delay delivery
INCORRECT ADDRESS
Please make sure all details, including the recipient’s name, are CORRECT. Otherwise, the items may be returned to our shipping partners’ warehouses and disposed of by them. FRANK is NOT responsible for the unsuccessful delivery of your order due to incorrect or insufficient shipping information.
Changing your address is eligible within 2 hours of placing your order. Modifications are not possible after this period.
We may reach out to confirm your shipping address if issues arise, such as incorrect city, state spelling, or ZIP code. Please note that timely delivery cannot be guaranteed in these situations.
Thank you for choosing FRANK and please don’t hesitate to contact us if you need any further information or assistance.